Refund boundary for downloadable products

This policy supplements Zinvyl's general refund policy for a separately identified prewritten digital product.

Effective October 23, 2026

Refund policy version: 2026-10-26.digital-refund-v1.

Before successful delivery

Zinvyl will provide a full refund for a verified duplicate charge, an unauthorized charge confirmed through the payment review process, or if Zinvyl cannot make the purchased file available in the private order workspace. A corrupt or materially mismatched file will be replaced with the exact purchased version or refunded if Zinvyl cannot provide that version.

After successful delivery

Because the product is a reproducible digital file licensed for internal business use, a change-of-mind refund is not offered after successful authorized download. This does not limit a refund expressly promised in the product description or a right or remedy that cannot lawfully be waived. If the file is materially different from the description, identify the mismatch promptly so Zinvyl can verify replacement or refund eligibility.

Effect of refund or reversal

A full refund, payment reversal, or sustained payment dispute revokes the license and download entitlement. The buyer must stop using and delete retained copies unless applicable law provides otherwise. A partial refund does not silently change the license; Zinvyl records the adjustment and any specific written resolution.

Requests

Use the Zinvyl contact form with the order reference and issue. Approved refunds return through the original payment method. Bank and payment-method processing times control when the credit appears. Zinvyl does not deduct its retained processing fees from an approved customer refund.

Contact