Before substantive work begins
Cancel for a full refund before Zinvyl begins substantive work. If complete intake does not fit the purchased offer, Zinvyl will propose a narrower scope or issue a full refund before work begins.
Refund and cancellation policy.
A clear funding gate and a fair remedy when the confirmed scope cannot be delivered.
Effective September 18, 2026
After work begins
If Zinvyl cannot meet written acceptance criteria after the included revision, the applicable fixed-scope service fee will be refunded. Identify the unmet criterion so it can be tested.
What is not refundable
Refunds are not provided for a change of mind after accepted delivery, objectives outside scope, missing or inaccurate inputs, access delays, third-party failures Zinvyl was not engaged to correct, or misuse of the deliverable.
Duplicate payment and unauthorized charges
Contact Zinvyl promptly about a suspected duplicate or unauthorized charge. A refund, card dispute, and other recovery cannot be collected more than once for the same amount. Nothing limits rights that cannot lawfully be waived.
How to request a refund
Reply through the delivery channel or call (480) 714-1675 with the order reference and criterion at issue. Approved refunds return through the original payment method; processor posting times vary.